Senior Platform Engineer
Senior Platform Engineer
Five9
Five9 is seeking a Senior Platform Engineer to enhance customer experience through cloud contact center solutions. The role involves leading the deployment and optimization of Five9 products for enterprise clients, ensuring successful project delivery and customer satisfaction.
Qualification
- Deep understanding of cloud contact center solutions.
- Experience in project management and customer-facing roles.
- Ability to work independently with minimal oversight.
- Strong technical skills in integrations and API management.
- Experience with digital channels like Chat, Email, and SMS.
Responsibility
- Lead requirements gathering, configuration, product training, solution testing, and production rollout.
- Act as a Project Engineer or Solution Architect based on project needs.
- Build customer trust by aligning business needs with Five9 solutions.
- Serve as a technical resource for multiple internal and customer-facing projects simultaneously.
- Manage integrations with Five9 partners such as Salesforce and NetSuite.
- Configure complex IVR systems and handle APIs and data queries.
