Service Delivery Manager
Service Delivery Manager
Five9
Five9 is a leading provider of cloud contact center software, seeking a Service Delivery Manager to ensure successful deployment and post-implementation support of their intelligent cloud solutions. The role involves partnering with customers to understand their business objectives and configuring tailored solutions.
Qualification
- Experience in service delivery management
- Strong understanding of cloud contact center solutions
- Excellent communication and interpersonal skills
- Ability to work collaboratively with customers and internal teams
- Problem-solving skills and customer-focused mindset
- Experience in project management methodologies
Responsibility
- Ensure successful deployment of Five9’s cloud contact center solutions
- Provide post-implementation support to customers
- Partner with customers to understand their business objectives
- Configure solutions tailored to customer needs
- Ensure a seamless transition to the new system
- Collaborate with engineering and delivery teams
- Monitor and report on service delivery performance
