Call Center Talent Pool Req (Missouri)
Call Center Talent Pool Req (Missouri)
Call Center Talent Pool Req (Missouri)
FreedomCare
FreedomCare Missouri is seeking passionate customer service professionals to join their talent pool in various roles related to home care support. The positions include HomeCare Sales Specialist, Intake Specialist, Onboarding Specialist, and Care Support Specialist, all aimed at providing exceptional service to patients and caregivers in the healthcare sector.
Qualification
- Excellent customer service skills, including problem-solving and empathy.
- Strong verbal and written communication skills.
- Good listening skills and emotional intelligence.
- Ability to manage high-volume inbound and outbound calls.
- Calmness under pressure and ability to resolve issues effectively.
Responsibility
- Connect and engage with individuals seeking home care support.
- Educate patients and caregivers on the application and enrollment process.
- Guide patients and caregivers through the onboarding process.
- Conduct virtual or in-person orientations for new patients and caregivers.
- Ensure patients receive the necessary care and feel supported throughout their journey.
