Customer Integration Engineer
Customer Integration Engineer
Customer Integration Engineer
Hadrian Automation
Hadrian is a pioneering company focused on revolutionizing manufacturing for aerospace and defense industries through autonomous factories. They are seeking a Customer Integration Engineer to facilitate customer onboarding and ensure alignment between customer requirements and manufacturing capabilities. This role is crucial for enhancing customer relationships and operational efficiency in a rapidly growing environment.
Qualification
- Technical proficiency in engineering and manufacturing processes.
- Strong problem-solving skills in high-stakes environments.
- Ability to manage multiple projects and prioritize tasks effectively.
- Excellent communication skills for cross-functional collaboration.
- Experience in customer relationship management and integration processes.
Responsibility
- Conduct gap analyses between customer requirements and Hadrian’s manufacturing capabilities, identifying and resolving discrepancies.
- Define project scope and manage onboarding and operational programs from initiation through completion.
- Work cross-functionally with engineering, manufacturing, sales, and quality teams to close identified capability gaps.
- Serve as the primary technical point of contact for new customers throughout the onboarding lifecycle.
- Act as the voice of the customer on the factory floor, ensuring alignment between customer needs and factory operations.
- Translate customer requests (e.g., PO expedites, revision changes, quantity updates) into clear and actionable factory tasks.
- Interpret and apply customer and industry quality specifications to ensure compliance throughout the production process.
- Support and facilitate customer audits and technical reviews as needed.
