Service Delivery Manager – Data Storage
Service Delivery Manager – Data Storage
Service Delivery Manager – Data Storage
Hitachi Vantara Corporation
Hitachi Vantara is seeking a Service Delivery Manager for Data Storage in Mumbai, responsible for leading IT infrastructure service delivery and ensuring high-quality customer satisfaction. The role involves managing projects, coordinating with technical teams, and driving process improvements while supporting a diverse, global team.
Qualification
- Minimum 10 years of experience in Service Delivery and Project Management within the IT Infrastructure Services domain.
- Strong understanding of IT service management frameworks and methodologies.
- Proven experience in managing enterprise-level IT projects and service delivery.
- Excellent communication and interpersonal skills for stakeholder management.
- Ability to work in a fast-paced environment and manage multiple priorities.
Responsibility
- Lead and manage IT infrastructure service delivery and projects for enterprise-level customers.
- Ensure high-quality delivery, adherence to SLAs, and customer satisfaction.
- Coordinate with cross-functional technical teams for smooth project execution.
- Oversee service operations and manage escalations, ensuring timely issue resolution.
- Drive process improvements and contribute to delivery excellence initiatives.
- Manage stakeholder communication and build strong customer relationships.
- Support planning, budgeting, and reporting for delivery projects.
- Provide leadership and mentoring support to team members.
