Sr. Engineer - Service Management
Sr. Engineer - Service Management
Sr. Engineer - Service Management
Hitachi Vantara Corporation
Hitachi Digital is seeking a Sr. Engineer - Service Management to own and enhance IT Service Management (ITSM) processes, ensuring alignment with global standards and business objectives. The role involves collaboration with IT teams and stakeholders to implement processes consistently and improve operational performance.
Qualification
- Experience in IT Service Management (ITSM) processes
- Familiarity with ITIL best practices
- Strong analytical and problem-solving skills
- Excellent communication and collaboration abilities
- Ability to manage incidents and changes effectively
- Experience in business analysis and requirements gathering
- Proven track record of process improvement
Responsibility
- Own, design and implement IT Service Management (ITSM) processes
- Define, document, and maintain ITSM processes following best practices such as ITIL
- Continuously review and improve processes based on stakeholder feedback
- Act as the key point of contact for process-related questions and issues
- Manage major incidents, changes, and problems according to established processes
- Collaborate with IT teams to ensure global consistency in process implementation
- Provide regular reports to Management and Stakeholders
- Gather and document requirements for ITSM processes from IT teams, Management, and Customers
