Account Manager
Account Manager
Account Manager
HitPay
The Account Manager role at HitPay involves managing and growing relationships with existing merchants, focusing on retention and revenue growth through upselling and cross-selling HitPay's payment solutions. The position requires collaboration with product and marketing teams and analyzing merchant data to identify growth opportunities.
Qualification
- 3–5 years of experience in account management, customer success, or sales within payments, fintech, or SaaS.
- Proven track record of driving revenue expansion through upsell and cross-sell.
- Strong understanding of merchant operations and payment ecosystems.
- Excellent relationship-building and communication skills.
- Analytical mindset with experience using CRM tools (e.g., HubSpot, Salesforce).
- Proactive, goal-oriented, and able to thrive in a fast-growing environment.
Responsibility
- Manage a portfolio of active merchants and act as their key point of contact.
- Identify opportunities to upsell and cross-sell additional HitPay products and features.
- Conduct periodic business reviews to improve merchant engagement and retention.
- Collaborate with Product and Marketing teams to align new features and campaigns with merchant needs.
- Analyze merchant transaction data to uncover growth opportunities.
- Share success stories and feedback to inform HitPay’s merchant engagement strategy.
- Meet quarterly revenue and upsell targets.
