Location: Malaysia (Territory-based: Johor Bahru (JB) / North Malaysia (Penang & Kedah) / East Malaysia (Sabah & Sarawak)) Employment Type: Full-time Reporting To: Country Lead (Malaysia)

About Hitpay

HitPay is a unified commerce and payments platform that helps businesses accept payments online and in-store—cards, local payment methods, e-wallets, BNPL, payment links, and integrations (e.g., Shopify / WooCommerce / Wix). We work with fast-growing SMBs across APAC to help them increase conversion, reduce payment friction, and operate more efficiently.

Role Summary

We're hiring territory-based sales owners to drive merchant acquisition and growth across key regions in Malaysia. You will own your territory end-to-end: building pipeline, pitching HitPay, closing merchants, and ensuring a smooth activation journey in partnership with internal onboarding/support teams.

This is a hands-on role for someone who is comfortable both in the field (merchant visits, walk-ins, local networking) and inside sales (calls, WhatsApp follow-ups, remote demos).

Territories

• Johor Bahru (JB) / Johor
• North Malaysia (Penang & Kedah)
• East Malaysia (Sabah & Sarawak) (travel required within East Malaysia)

What You'll Do

• Own merchant acquisition in your territory: prospect, pitch, negotiate, and close.
• Build a steady pipeline of SMBs across key verticals (retail, F&B, services, e-commerce, multi-outlet businesses).
• Sell HitPay's solutions including:
• Online payments (cards + local payment methods + BNPL)
• Payment links for fast collection
• E-commerce integrations (Shopify / WooCommerce / Wix and more)
• In-person acceptance (where relevant)
• Run discovery calls/meetings and recommend the right setup based on merchant needs.
• Work closely with onboarding/compliance/support teams to drive fast activation and first transaction.
• Create local lead engines (referrals, merchant clusters, communities, web agencies/accountants/SME enablers) as a source of leads—this is not a dedicated partnerships role.
• Maintain accurate CRM updates and provide weekly visibility on pipeline, forecast, and on-ground insights.

Success Metrics

Examples

• Qualified leads created per week
• New merchants activated per month (and time-to-first-transaction)
• Activation conversion rate
• Revenue/TPV contribution from your territory
• Early retention of newly onboarded merchants (reducing early churn)

What We're Looking for

• 2–7+ years of quota-carrying B2B sales experience (payments/fintech/POS/SaaS/telco/logistics are all relevant).
• Strong prospecting ability and consistent closing track record with SMBs.
• Comfortable with field sales (merchant visits) and high follow-up intensity (calls/WhatsApp).
• Able to work independently with strong territory planning (prioritization, routing, segmentation).
• Good understanding of payments and/or e-commerce workflows (checkout, gateways, QR/bank methods, terminals).
• Bahasa Malaysia + English required. (Mandarin and local dialects are a plus depending on territory.)

Nice to Have

• Experience selling payment gateways, POS terminals, e-commerce plugins, or merchant acquiring.
• Existing SMB network in your assigned region.
• Familiarity with Shopify/WooCommerce/Wix merchants and agency ecosystems.