Payments Operations & Risk Control Manager – Cross-Border Payments
Payments Operations & Risk Control Manager – Cross-Border Payments
Payments Operations & Risk Control Manager – Cross-Border Payments
JD.com
JD.com, a leading global technology and service provider, is seeking a Payments Operations & Risk Control Manager for its UK team. This role focuses on optimizing cross-border payment processes, managing operational risks, and supporting business expansion in the UK and Europe, requiring expertise in payment operations and fraud risk management.
Qualification
- Deep domain knowledge in payment operations, fraud risk management, and chargeback handling within a cross-border or eCommerce environment.
- Experience in managing operational risks related to payment processes.
- Strong analytical skills to investigate payment issues and identify fraud.
- Ability to collaborate with banks, payment service providers, and merchants effectively.
- Experience in designing and implementing compliance and risk control measures.
Responsibility
- Lead the design, optimisation, and implementation of end-to-end payment operation processes to ensure efficiency, compliance, and risk control.
- Handle chargeback (dispute) cases in line with international card schemes (e.g. Visa, Mastercard), collaborating with banks, PSPs, and merchants to collect evidence and resolve disputes.
- Investigate failed payments (technical issues, account restrictions, risk interceptions, etc.), coordinating with internal teams to improve payment success rates.
- Monitor transactional behaviour to identify suspicious or fraudulent activity, and implement anti-fraud strategies in collaboration with risk and compliance teams.
