CSO Manager
CSO Manager
CSO Manager
Justworks
The CSO Manager at Justworks will lead and manage teams across various customer service functions, focusing on operational efficiency and exceptional service delivery. The role emphasizes leadership, adaptability, and cross-functional collaboration in a supportive and entrepreneurial environment.
Qualification
- Proven track record of building and managing high-performing teams.
- Strong leadership skills with a focus on coaching and mentoring.
- Ability to thrive in a changing environment and view challenges as opportunities.
- Metrics-driven mindset with a passion for operational efficiency.
- Excellent communication and cross-functional collaboration skills.
Responsibility
- Lead and manage projects and teams within the Customer Service Organization.
- Provide coaching and development to team members and frontline managers.
- Optimize operational efficiency across customer onboarding, support, success, and international support.
- Drive metrics-driven decision making and creative problem solving.
- Connect departmental goals to larger company initiatives.
