Deployment Strategist
Deployment Strategist
Deployment Strategist
Magical
Deployment Strategist at Magical, an AI-powered agentic platform, owning post-sale deployments for our largest customers. You'll bridge customer business goals with Magical's deployment team, drive end-to-end implementations, enable adoption and expansion, and influence product and sales strategies, with a focus on healthcare revenue cycle and operations-heavy environments.
Qualification
- 3–6+ years of experience in roles like management consulting, customer success, program management, solutions/engagement management, or similar in an enterprise SaaS or services environment.
- Led complex implementations or transformation programs end-to-end, coordinating multiple stakeholders and workstreams to successful go-live.
- Experience delivering post-sale engagements for enterprise customers and driving adoption and expansion.
- Ability to translate business goals into deployment plans, defining use cases, success metrics, milestones, and execution roadmaps with cross-functional teams.
- Experience as a change agent with workflow redesign and change management, especially in healthcare revenue cycle and operations-heavy environments.
- Proven ability to run regular business reviews (QBRs/MBRs) and present ROI-focused narratives with operational impact.
- Strong cross-functional collaboration skills with product, engineering, and sales to influence roadmap and playbooks.
- Ability to manage multiple customer programs simultaneously and handle stakeholder management in fast-paced environments.
Responsibility
- Own end-to-end implementations for a portfolio of customers—from pre-kickoff through go-live, early adoption, and scale-up.
- Act as engagement manager: build and run project plans, align stakeholders, manage risks and dependencies, and keep workstreams moving across customer, Magical, and third parties.
- Translate business goals into a deployment plan, defining use cases, success metrics, milestones, and an execution roadmap alongside our Deployment Engineers.
- Run regular customer touchpoints (weekly/bi-weekly standups, stakeholder syncs, exec readouts) to keep projects on track and surface decisions early.
- Programmatically run business reviews (QBRs/MBRs) that tell a clear ROI story, highlight operational impact, and create a natural path to expansion.
- Become a trusted advisor on workflow redesign and change management, especially in healthcare revenue cycle and operations-heavy environments.
- Partner with GTM on expansion: identify new workflows, sites, and departments to automate; shape proposals and rollout plans that make expansion low-friction.
- Champion the voice of the customer internally, feeding structured insights back to Product, Engineering, and Sales to influence roadmap and playbooks.
- Codify the playbook: help build templates, dashboards, checklists, and best practices that make every future deployment faster and more repeatable.
- Work side-by-side with Deployment Engineers and AE team, typically managing several customer programs at once.
