Founding Account Manager - US
Founding Account Manager - US
Founding Account Manager - US
Omnea
Omnea is seeking a Founding Account Manager to join their customer team in the US. The role involves managing relationships with strategic customers, driving renewals and upsell opportunities, and ensuring customer satisfaction with their AI-native procurement platform. The company has experienced rapid growth and aims to revolutionize the B2B purchasing process.
Qualification
- Proven experience in account management or customer success roles
- Strong understanding of B2B sales processes and customer relationship management
- Ability to build and maintain relationships with stakeholders at various levels
- Excellent communication and interpersonal skills
- Experience in a fast-paced, high-growth environment
- Familiarity with AI technologies and their application in business processes
Responsibility
- Own the relationship with customers throughout the entire customer lifecycle
- Drive renewals, expansion, and upsell opportunities
- Ensure customers derive meaningful value from Omnea's platform
- Build deep and long-term relationships with customer champions
- Act as a trusted advisor and partner to customers and stakeholders at all levels
- Collaborate with technical and commercial teams to maintain customer-centric operations
- Manage expansion quotas and renewal outcomes for the customer base
