Datacenter Hardware Operations Technician, AI Compute Infrastructure - Stargate
Datacenter Hardware Operations Technician, AI Compute Infrastructure - Stargate
Datacenter Hardware Operations Technician, AI Compute Infrastructure - Stargate
OpenAI
OpenAI is seeking a Senior Datacenter Hardware Operations Technician for its Stargate program, which focuses on building advanced AI infrastructure in collaboration with partners like Oracle. The role involves coordinating hardware activities at a partner-operated campus in Abilene, Texas, ensuring optimal performance and reliability of high-density compute environments.
Qualification
- 7+ years of experience in datacenter hardware operations, hardware engineering, or large-scale server maintenance, with at least 2 years in a senior or lead technician capacity.
- Deep knowledge of high-density server hardware, including x86 platforms, GPUs, storage devices, and power/cooling systems.
- Experience in diagnosing hardware issues and coordinating complex repairs.
- Strong interpersonal skills to maintain working relationships across organizations.
- Ability to set technical expectations and validate outcomes.
Responsibility
- Serve as OpenAI’s primary on-site hardware contact, collaborating with Oracle teams and vendors to plan and coordinate maintenance, repairs, and lifecycle activities.
- Share technical requirements and verify that work performed supports OpenAI’s compute needs and agreed quality targets.
- Coordinate schedules, spare-parts planning, and issue escalation with partner teams to minimize downtime and keep operations running smoothly.
- Work with OpenAI fleet-health engineers to translate software-detected issues into on-site hardware actions in partnership with Oracle.
- Track hardware trends and provide joint recommendations with partner teams for design or operational improvements.
- Prepare documentation and runbooks that capture joint best practices and can be applied at additional campuses.
- Offer technical guidance and context to partner personnel while respecting their operational ownership.
- Collaborate with supply-chain teams to plan spares and manage hardware lifecycle activities.
