Program Operations & Billing Coordinator - NeuroNav
Program Operations & Billing Coordinator - NeuroNav
Program Operations & Billing Coordinator - NeuroNav
Pear
The Program Operations & Billing Coordinator at NeuroNav is responsible for ensuring accurate billing processes, supporting families and providers, and optimizing operational workflows. The role requires strong attention to detail, organizational skills, and a customer-service mindset. NeuroNav, founded in 2020, focuses on innovative disability services, connecting clients with personalized support.
Qualification
- Bachelor’s Degree or equivalent work experience
- Experience in billing, invoicing, accounts payable/receivable, case coordination, or similar administrative function
- Exceptional organization and attention to detail
- Strong relationship-building skills and customer-service mindset
- Comfort working in a fast-paced environment with multiple stakeholders
- Proficiency in computer applications and spreadsheets
Responsibility
- Invoice & Payment Management – Ensure accuracy and timely submission of all invoices to Financial Management Services (FMS) providers; track approval and payment status and follow up as needed
- Documentation Coordination – Assist with educating and guiding staff and providers on the required documents (e.g., W-9s, agreements, proof of service) to maintain compliance with SDP requirements
- Spending Plan Implementation – Support families and Independent Facilitators with purchase requests, and vendor and staff onboarding to turn spending plans into real services
- Customer Service Excellence – Provide clear, proactive communication to families, vendors, and FMS contacts to ensure invoices are managed without interruptions to services
- Workflow Optimization – Develop and refine processes that support operational efficiency, transparency, and accuracy across the provider onboarding and invoicing lifecycle
- Mission-Driven Collaboration – Work closely with the NeuroNav team, service providers, and families to remove barriers and maintain a positive, supportive experience for participants
