Implementation Manager | Commercial
Implementation Manager | Commercial
Implementation Manager | Commercial
Ramp
Ramp is a financial operations platform that leverages AI to optimize business processes. The Implementation Manager role focuses on onboarding new customers, ensuring they derive value from Ramp's products, and contributing to the growth of the Implementation organization.
Qualification
- Experience in project management or implementation roles
- Strong communication and interpersonal skills
- Ability to analyze customer workflows and identify pain points
- Proven track record of driving customer success and satisfaction
- Familiarity with financial operations or fintech products
Responsibility
- Ensure fast, thorough, and complete onboarding of new Ramp customers
- Partner with Commercial Account Managers to educate new customers on Ramp’s functionality and best practices
- Understand new customers' current workflows, pain points, and obstacles to full rollout
- Drive revenue by minimizing delays in the implementation process
- Continue to sell the customer on Ramp’s value throughout the onboarding process
