Robotics Field Operations Technician
Robotics Field Operations Technician
Robotics Field Operations Technician
Serverobotics
Robotics Field Operations Technician at Serve Robotics, onsite in Surrey, BC, responsible for maintaining and supporting the Serve sidewalk delivery robot fleet through hands-on hardware/software troubleshooting, field deployment/retrieval, testing, inventory management, and customer-facing operational support.
Qualification
- 1–3 years of experience in electro-mechanical, robotics, automotive, electronics, or a similar technical field.
- Proficiency with diagnostic tools, including multimeters, oscilloscopes, and other bench equipment.
- Experience with software and hardware troubleshooting.
- Familiarity with Jira or similar documentation tools.
- Ability to lift 70 lbs and spend extended periods on your feet.
- Comfortable driving U-Haul-sized vehicles.
- Valid U.S. driver’s license.
- Ability to work weekends and flexible shifts, including mornings and evenings.
- Onsite position in Surrey, BC.
Responsibility
- Troubleshoot, diagnose, and repair robots using hardware and software tools.
- Monitor and support robots in the field, resolving operational issues.
- Assist with the deployment and retrieval of robots in and out of market areas.
- Conduct component-level and assembly-level testing to identify performance issues.
- Provide feedback to engineering and development teams to refine hardware, software, and operational processes.
- Track, manage, and maintain lab and component inventories.
- Log repair activities in Jira, including photos and videos, to inform hardware and software teams.
- Assist merchants, retail staff, and customers during delivery operations.
- Maintain the cleanliness and appearance of robots to uphold Serve Robotics’ brand image.
