Team Lead Technical Operations, Stripe Delivery Center
Team Lead Technical Operations, Stripe Delivery Center
Team Lead Technical Operations, Stripe Delivery Center
Stripe
The Team Lead Technical Operations at Stripe Delivery Center is responsible for managing a team of TechOps Payments Analysts, focusing on performance optimization through data analysis and automation. The role involves mentoring team members, facilitating discussions with cross-functional partners, and fostering a culture of continuous improvement within the team.
Qualification
- Experience in a leadership role within a technical operations or data analysis environment
- Strong analytical skills with a focus on metrics-driven performance
- Proficiency in automation tools and data reporting
- Excellent communication skills for cross-functional collaboration
- Ability to mentor and coach team members effectively
- Experience in managing team dynamics and fostering a positive work culture
- Strong organizational skills for capacity management and scheduling
- Experience in recruitment and talent development
Responsibility
- Champion metrics-driven analysis to continuously assess and optimize team performance, with a strong focus on automation
- Leverage automation to streamline data reporting and deliver timely, data-driven insights to management/key stakeholders
- Utilize data as a core tool for guiding people management strategies and optimizing team productivity
- Play a key role in weekly business reviews (WBR), using data to lead discussions support decision-making
- Manage capacity and scheduling, dividing and assigning work between team members
- Lead independent discussions with TechOps, Engineering and XFN Partners to unblock complex reconciliation issues
- Ensure your team has strong data analysis and Technical skills needed to be successful in their role
- Setting clear goals and expectations for individual and team performance
- Foster a culture of continuous improvement to refine team processes and procedures
- Support recruitment and hiring initiatives
- Coach and mentor individuals to meet career via structured career development conversations
- Provide continuous performance feedback and facilitate periodic formal performance reviews
- Drive and own initiatives that make the team a warm and welcoming place to work
- Keep the team engaged and motivated towards their work.
