Technical Account Manager, French-Speaking
Technical Account Manager, French-Speaking
Technical Account Manager, French-Speaking
Stripe
Stripe is seeking a Technical Account Manager who will work with large and complex users to enhance their experience with Stripe's financial infrastructure platform. The role involves building relationships, providing strategic consultations, and collaborating with various teams to optimize user operations and support global growth.
Qualification
- Minimum 3 years experience in enterprise level client-facing work
- Fluency in French
- Strong communication and interpersonal skills
- Ability to work cross-functionally
- Experience in providing strategic consultations
Responsibility
- Provide a Gold Standard Experience to assigned accounts’ key stakeholders
- Work with the Operations team to enable a Gold Standard Experience across teams
- Foster long-term user relationships to grow loyalty to Stripe products
- Implement operational solutions on fraud/disputes, declines, product adoption, and global expansion
- Collaborate with Customer Success and user-facing teams to support users on Stripe
- Lead user-facing meetings in person and via video chat
- Collaborate on the design of the support offering
- Create user-facing content for long-term solutions
