Customer Success Manager
Customer Success Manager
Customer Success Manager
tennr
Tennr is a healthcare technology company focused on improving the referral process between doctors and specialists. The Customer Success Manager will be responsible for ensuring customer satisfaction and success by managing relationships, onboarding, and training, while also collaborating with internal teams to enhance product offerings.
Qualification
- Deep product expertise and understanding of healthcare operations.
- Experience in customer success or account management roles, preferably in a SaaS environment.
- Strong problem-solving skills and ability to thrive in ambiguity.
- Excellent communication and relationship-building skills.
- Ability to develop strategic plans and track progress against customer goals.
Responsibility
- Own the end-to-end customer relationship from onboarding through renewal and expansion.
- Lead onboarding and training with a clear, outcome-driven strategy that drives adoption and aligns Tennr to customer goals.
- Build strong, trusted relationships across end users, admins, and executives; proactively manage risk and resolve issues with urgency and care.
- Develop and execute success plans tied to business value, tracking progress and evolving strategy as customer needs change.
- Collaborate with Product and Engineering to translate customer insights into roadmap priorities and shape future platform improvements.
- Design and launch tools that support internal decision-making, such as health score reporting and data request ticketing systems.
