Enterprise Customer Success Manager
Enterprise Customer Success Manager
Enterprise Customer Success Manager
tennr
The Enterprise Customer Success Manager at Tennr is responsible for ensuring customer satisfaction and success by managing the entire customer relationship lifecycle in the healthcare sector. The role involves onboarding, training, and collaborating with various stakeholders to enhance customer value and streamline operations.
Qualification
- Deep product expertise in healthcare operations and software solutions.
- Experience in customer success management or a related field, preferably in a SaaS environment.
- Strong communication and relationship-building skills with stakeholders at all levels.
- Ability to analyze customer needs and develop strategic success plans.
- Experience in training and onboarding customers effectively.
Responsibility
- Own the end-to-end customer relationship from onboarding through renewal and expansion.
- Lead onboarding and training with a clear, outcome-driven strategy that drives adoption and aligns Tennr to customer goals.
- Build strong, trusted relationships across end users, admins, and executives; proactively manage risk and resolve issues with urgency and care.
- Develop and execute success plans tied to business value, tracking progress and evolving strategy as customer needs change.
- Collaborate with Product and Engineering to translate customer insights into roadmap priorities and shape future platform improvements.
- Design and launch tools that support both internal and customer-facing processes.
