Join the Future of Commerce with Whatnot

• Partner with Product Managers to translate strategy into actionable programs and roadmaps.
• Define, build, and maintain operational frameworks, processes, tools, and dashboards that enable the product organization to operate at scale.
• Own the end-to-end lifecycle of product operations: from planning and prioritization, through launch, post-launch performance tracking and iteration.
• Collaborate cross-functionally (Engineering, Design, Data, Category Expansion, CX, Ops, etc) to ensure alignment, clear communication and delivery of product initiatives.
• Develop and monitor key product health and performance metrics; surface insights and recommend operational improvements and optimizations.
• Facilitate product launches including readiness (tools, training, communications), rollout strategy, stakeholder coordination, and risk management.
• Manage and maintain the product tooling stack (e.g., road-mapping tools, feedback/voice-of-customer tools, experimentation/test frameworks, analytics) and ensure teams are well trained and aligned on how to use them.
• Drive operational improvements: identify inefficiencies, propose and implement process improvements, normalize best practices across teams.
• Serve as a central node for product ops communication: build and maintain shared documentation, playbooks, runbooks, communication calendars, steering forums, etc.
• Consider global or multi-market contexts to ensure local/region-specific needs (regulation, localization, language, market operations) are represented in the product operations plan.
• Bachelor's degree in Business, Economics, or related field
• Motivation to take on new opportunities and challenges
• Ability to move remarkably fast with little structure, guidance
• Curiosity to learn about different parts of the business and how to pull certain levers to grow faster
• Ability to operate independently and go deep on projects while also building key cross collaborative relationships across the company
• Demonstrated ability to work and influence cross-functionally. You are proactive, great at communicating with different audiences and can bring stakeholders on-board. You seek out and have a track record for driving change and impact in a fluid, unstructured working environment
• Demonstrated ability to solve ambiguous problems using data and process improvement

Nice to Have

• Experience working on a marketplace or a two-sided platform
• Experience or passion for buying and selling in online marketplaces communities
• MBA
• SQL & Dashboard experience
• Payments or Product Discovery expertise

Benefits

• Generous Holiday and Time off Policy
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance for wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
• Parental Leave
• 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.