Key Account Manager (m/f/d)
Key Account Manager (m/f/d)
Key Account Manager (m/f/d)
Bunch
Bunch Capital is seeking a Key Account Manager to enhance customer experience and drive growth in the private markets sector. The role involves managing relationships with fund managers and investors, ensuring satisfaction, and collaborating with various teams to optimize customer success. This position offers the opportunity to be part of a dynamic startup environment with flexible working conditions.
Qualification
- 2+ years of professional experience, with 1-3 years in enterprise Account Management
- Fluent communication skills in German (C1 or C2) and English
- Experience managing relationships with enterprise-level customers
- Ability to analyze and simplify complex subjects for effective communication
- Adaptability in a fast-paced startup environment
Responsibility
- Drive Customer Experience as the main point of contact for clients
- Manage the full after-sales customer lifecycle from onboarding to upsells
- Build and maintain relationships with customers and gather feedback
- Take ownership of customer satisfaction metrics including NPS and referrals
- Collaborate with the Head of Customer Success and Founders to drive strategy
