People Ops - Dakar
People Ops - Dakar
Capimoney
The first in-market People Ops hire for Capi in Dakar, leading end-to-end people operations across multiple African markets (Senegal, CIV, Mali, Kenya, Benin, Togo, and more). Build onboarding, payroll, benefits, and compliance processes, shape the employee experience, and scale operations for a fast-growing fintech that enables cross-border payments to suppliers.
Qualification
- Based in Dakar or willing to relocate, with experience in regional or multi-country People Ops/HR roles, preferably in Africa.
- Proven track record in onboarding, offboarding, payroll, benefits, and employee relations in a cross-border context.
- Experience partnering with EOR platforms (e.g., Deel, Rivermate) and navigating multi-jurisdictional employment compliance.
- Solid knowledge of employment laws and regulatory requirements across multiple African jurisdictions (Senegal, CIV, Mali, Kenya, Benin, Togo, etc.).
- Excellent communication and stakeholder management skills, with the ability to collaborate with recruiters, managers, and senior leadership.
- Fluency in French and English, with comfort operating in both Francophone and Anglophone markets.
- Detail-oriented, proactive, and able to design and implement scalable HR processes and onboarding materials.
- Familiarity with HRIS/ATS, documentation templates, and best practices for employee experience and operations.
Responsibility
- Serve as the primary People Ops contact for teams across Senegal, CIV, Mali, Kenya, Benin, Togo, and future markets, supporting the full employee lifecycle.
- Partner with local HR teams via EOR platforms to ensure compliance with employment laws across multiple jurisdictions.
- Coordinate local policies (leave, benefits, contracts) with support from the Head of People.
- Lead onboarding for all hires across West and East Africa, including scheduling, equipment provisioning, orientation, systems access, and documentation.
- Collaborate with recruiters and managers to ensure new joiners feel supported, informed, and equipped from day one.
- Maintain consistent onboarding standards across markets (checklists, communication templates, welcome guides).
- Manage offboarding workflows, exit documentation, and knowledge transfer.
- Respond to employee questions about payroll, benefits, and leave with clarity and empathy; coordinate with EOR partners Deel and Rivermate.
- Support health insurance administration, reimbursements, and local statutory requirements.
- Build scalable People Ops processes and documentation to lay the foundations for multi-country operations.
