Senior Strategic Services Consultant
Senior Strategic Services Consultant
Senior Strategic Services Consultant
ClickUp
ClickUp is seeking a Senior Strategic Services Consultant to act as a strategic partner and trusted advisor to customers, focusing on customer success, solution strategy, and technical enablement. The role involves guiding onboarding, managing account health, and driving process optimization and innovation adoption, particularly leveraging AI technologies.
Qualification
- Strong relationship management skills with a customer-first mindset.
- Deep understanding of ClickUp’s platform and capabilities.
- Experience in customer success, solution strategy, and technical enablement.
- Ability to work cross-functionally with Sales, Product, and Support teams.
- Proven track record of delivering measurable value and driving business outcomes.
Responsibility
- Guide new teams through implementation, onboarding, and training for foundational success.
- Proactively manage user adoption, stakeholder alignment, and account health to promote long-term success and growth opportunities.
- Collaborate with customers to identify critical business processes and map them to scalable solutions.
- Drive efficiency through ongoing refinement and performance insights in process optimization and solution design.
- Empower customers to leverage emerging features and technologies, including AI and automation, to enhance productivity.
