Staff Technical Solutions Engineer (Platform)
Staff Technical Solutions Engineer (Platform)
Staff Technical Solutions Engineer (Platform)
Databricks
The Staff Technical Solutions Engineer (Platform) role focuses on providing expert support for the Databricks Data Intelligence platform. The position requires over 12 years of experience and involves troubleshooting, incident management, and collaboration with various teams to enhance platform performance and customer satisfaction.
Qualification
- 12+ years of experience in technical support or engineering roles.
- Strong knowledge of Databricks and data intelligence platforms.
- Experience in incident management and troubleshooting complex technical issues.
- Excellent communication skills for customer interaction and collaboration with teams.
- Ability to create documentation and training materials for support processes.
Responsibility
- Serve as the primary technical point of contact for escalated issues related to the Databricks Data Intelligence platform.
- Engage with customers directly to understand their technical issues and requirements, providing timely solutions.
- Lead the resolution of high-priority incidents, coordinating with teams to address issues swiftly.
- Work closely with engineering, product management, and DevOps teams to share insights and drive improvements.
- Create and maintain detailed documentation on support procedures and known issues.
- Monitor and analyze platform performance metrics to identify potential issues.
- Manage and oversee the deployment of platform upgrades and patches.
- Stay abreast of industry trends and propose initiatives to enhance platform capabilities.
