Billings & Collections Agent
Billings & Collections Agent
Billings & Collections Agent
Dojo
Dojo is a leading payments company in the UK, focused on transforming in-person commerce. They are seeking a Billings & Collections Agent to join their team, which plays a crucial role in managing customer inquiries related to debt and repayment plans. The company values its employees and offers a supportive work environment with opportunities for growth.
Qualification
- Strong communication skills, both verbal and written
- Experience in customer service or collections preferred
- Ability to handle sensitive financial information
- Proficiency in using computer systems and software
- Strong problem-solving skills and attention to detail
Responsibility
- Handle inquiries from customers regarding billing and collections
- Proactively contact customers without an agreed repayment plan
- Assist customers in understanding their payment options
- Collaborate with team members to improve collection processes
- Maintain accurate records of customer interactions and payment agreements
