Senior Technical Support Specialist
Senior Technical Support Specialist
Senior Technical Support Specialist
Kajabi
Kajabi, a leading creator commerce platform based in Newport Beach, California, is seeking a Senior Technical Support Specialist to join their support team. This role involves providing technical assistance to customers and team members, diagnosing issues with the Kajabi platform, and contributing to internal resources. The ideal candidate will have SaaS troubleshooting experience and strong analytical skills.
Qualification
- 2+ years of SaaS troubleshooting experience in a fast-paced Technical Support capacity.
- Ability to rapidly learn and achieve mastery of web-based software.
- Excellent interpersonal skills, including patiently communicating complex issues in time-sensitive environments.
- Strong analytical and investigative ability with a desire to go beyond a surface-level understanding of issues.
- Fast typing speed and accuracy.
- Proficiency in Mac & Windows operating systems.
- An understanding of how to connect and troubleshoot custom domains.
Responsibility
- Deliver friendly and prompt resolutions to customer inquiries via live chat, phone support, email, video calls, recordings, and help desk software.
- Analyze and diagnose challenging problems with the Kajabi platform.
- Collaborate with T3 support specialists or cross-functional teams for advanced issue resolution.
- Contribute to the development and maintenance of internal resources and customer-facing materials.
- Provide guidance and training to T1 support specialists as appropriate.
