Customer Success Manager
Customer Success Manager
Customer Success Manager
Lovable
Lovable is seeking a Founding Customer Success Manager (CSM) to guide users from initial value to full adoption of their software platform. The role involves building trusted relationships, driving customer success, and collaborating with various teams to ensure customer satisfaction and product alignment. Lovable is a rapidly growing company based in Stockholm, focused on transforming software creation for users worldwide.
Qualification
- Experience in Customer Success, account management, or solution consulting in SaaS or AI
- Track record of driving adoption, renewals, and expansion across mid-market, enterprise, and strategic accounts
- Strong communicator who blends empathy, business acumen, and technical curiosity
- Ability to translate technical capabilities into clear business outcomes
- Skilled at running onboarding, QBRs, and success plans with multiple stakeholders
- Comfortable collaborating with Product, Sales, and Engineering to champion the customer voice
- Comfortable with ambiguity and iteration in a fast-moving, high-growth environment
- Bonus: experience supporting developer tools or AI-native products
Responsibility
- Own post-sale success: onboarding, adoption, renewal, and expansion for key accounts
- Build and execute success plans aligned with customer goals and product capabilities
- Drive adoption and value realization through proactive check-ins, QBRs, and enablement sessions
- Partner with Product and Engineering to surface feedback and shape roadmap priorities
- Collaborate with AEs to identify and qualify CSQLs for expansion
- Troubleshoot blockers, coordinate internal support, and ensure fast resolution
- Track health scores, usage, and adoption metrics to identify risks and opportunities
- Build Customer Success playbooks and new processes based on learnings
