Mission Success - Commercial
Mission Success - Commercial
Mission Success - Commercial
Obviant
The Commercial Mission Success Lead at Obviant will drive the success of commercial customers in the defense market by facilitating onboarding, adoption, and scaling of the company's AI tools and data platform. This role combines customer success, product development, and account management to ensure customers effectively utilize the platform for their defense acquisition strategies.
Qualification
- 5+ years of experience in customer success, consulting, program management, or strategic operations, preferably in the defense sector.
- Strong understanding of business development and capture workflows in the defense industry.
- Experience in translating user needs into product direction and requirements.
- Ability to analyze data and drive behavior changes for improved customer outcomes.
- Excellent communication and relationship management skills to engage with commercial customers.
Responsibility
- Own a portfolio of commercial accounts in the defense sector, serving as the primary point of contact.
- Run end-to-end onboarding processes, mapping existing workflows and configuring the platform to meet customer needs.
- Design and refine workflows in the platform that align with customer pipeline and revenue goals.
- Monitor customer usage and performance, turning data into actionable insights to improve outcomes.
- Identify expansion opportunities and collaborate with sales leadership for renewals and growth.
- Capture structured feedback from users and translate it into product requirements.
- Partner with product and engineering teams to test new features and drive adoption.
- Build and iterate playbooks and customer-facing narratives to demonstrate the platform's impact.
