Customer Happiness Intern - Remote
Customer Happiness Intern - Remote
Customer Happiness Intern - Remote
Reedsy
Reedsy is a platform that provides authors with tools and resources to create beautiful books, connecting them with top publishing professionals. The Customer Happiness Intern role involves supporting authors and publishing professionals, optimizing user engagement, and contributing to product improvements. This is a remote position requiring strong communication and writing skills, with a focus on customer support and user feedback.
Qualification
- Analytical mind
- Ability to work as part of a remote team and show initiative
- Strong writing skills with perfect grammar and spelling
- Native-level English speaker
- Availability to work every other weekend and full-time for 6 months
- Customer support experience is welcomed, but not a necessity
Responsibility
- Offering support to Reedsy users
- Reviewing projects submitted on the platform
- Building customer funnels (design emails and in-app messages) to reactivate users
- Maintaining and updating the FAQ based on user feedback
- Suggesting product features based on user feedback
- Contributing to maintaining a high NPS (currently at 86%)
