Relay is fundamentally reshaping how goods move in an online era. Backed by Europe's largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen

Relay's Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone.

The Team

• ~110 people, more than half in engineering, product and data
• 45+ advanced degrees across computer science, mathematics and operations research
• Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle
• An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation
• Own the end-to-end view of client network performance across OTA, OTD, DNR, and LIT for strategic accounts
• Take performance briefs from Account Managers, dissect the problem across operational squads (first-mile, sortation, middle-mile, last-mile, quality), and build structured improvement plans
• Drive squads to deliver against those plans: set targets, track progress, chase owners, and escalate when things stall
• Build the presentations and decks that tell the performance story to clients: what happened, why, what we're doing about it, and what progress looks like
• Own the long-term performance narrative for each strategic account, so Account Managers always have an accurate, up-to-date picture to communicate
• Keep Account Managers and clients informed with regular, accurate updates on progress across all active improvement initiatives
• Partner with data and analytics teams to ground every initiative in real metrics, not assumptions or anecdote
• Take what Relay's quality and observability systems surface, turn it into structured improvement programmes, and drive them to completion before clients need to ask
• You have a consulting or client-facing background with at least 6 years of experience, and you're comfortable turning cross-functional problems into structured programmes with clear owners and outcomes
• You think strategically about how individual initiatives fit into a longer-term performance story, and you communicate that clearly to both internal and external stakeholders
• You're highly analytical. You can read the data, challenge what squads are telling you, and know whether an improvement plan is actually delivering
• You build excellent presentations. You can take complex operational detail and turn it into a clear, compelling story for a client audience
• You communicate with precision and build trust quickly across technical teams, commercial teams, and senior stakeholders
• You're relentless on follow-through. When something stalls, you chase it. When a commitment is made, you make sure it's delivered
• You're comfortable driving outcomes across teams without direct authority. You lead through structure, persistence, and credibility
• Experience in logistics, delivery, or a complex operational environment is a plus, but what matters more is the ability to learn a new domain quickly and hold your own with subject-matter experts
• Generous equity, richer than 99% of European startups, with annual top-ups to share Relay's success.
• Private health & dental coverage, so comprehensive you'd need to be a partner at a Magic Circle law firm to match it.
• 25 days of holidays
• Enhanced parental leave.
• Located in Shoreditch, our office set-up enables the kind of in-person interactions that drive impact. We work 4 days on-site, with 1 day remote.
• Hardware of your choice.
• Extensive perks (gym subsidies, cycle-to-work, Friday office lunch, covered Uber home and dinner for late nights, and more).
• Aim with Precision: You define problems clearly and measure your impact meticulously.
• Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction.
• 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience.
• All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts.
• People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success.
• Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we.