Relay is fundamentally reshaping how goods move in an online era. Backed by Europe's largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen

Relay's Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone.

The Team

• ~110 people, more than half in engineering, product and data
• 45+ advanced degrees across computer science, mathematics and operations research
• Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle
• An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation

As Commercial Strategy & Operations Manager at Relay

• Own go-to-market strategy across existing and new client segments — building the commercial frameworks and client proposals that drive faster deal execution and profitable growth
• Take ownership of client profitability — working with commercial analytics to identify margin risks and driving the interventions that fix them
• Run the commercial and operational cadence behind a portfolio of strategic clients — ensuring governance, action tracking, and value delivery are tightly managed
• Design and maintain the operational infrastructure that keeps the commercial team running — from process improvements and tooling to the playbooks that let CS scale consistently
• Identify and pursue profitable growth opportunities within the existing client base and work closely with the account management team to build and pitch these to the client portfolio.
• A commercial thinker with operational range. You care about what drives revenue and margin — and you're equally comfortable shaping a GTM strategy and getting into the details of a client programme review.
• A structured problem-solver who follows through. You take complex, ambiguous problems and distill them into something navigable. People rely on you to close things out.
• Comfortable with data and AI. You use data to drive decisions and actively seek ways to leverage AI tools to optimize your work. You work to figure out the right questions to ask.
• Experience in commercial, strategy, or operations — ideally in tech, logistics, retail, or B2B. You don't need to have done all three pillars of this role already, just enough to hit the ground running.
• Curious, collaborative, and client-aware. You have an appetite to work across a broad spectrum of projects, grow your client muscle, and invest in the people around you.
• Mandarin speaker, comfortable working with clients across Chinese speaking markets
• Private health & dental coverage, so comprehensive you'd need to be a partner at a Magic Circle law firm to match it.
• 25 days of holidays
• Enhanced parental leave.
• Located in Shoreditch, our office set-up enables the kind of in-person interactions that drive impact. We work 4 days on-site, with 1 day remote.
• Hardware of your choice.
• Extensive perks (gym subsidies, cycle-to-work, Friday office lunch, covered Uber home and dinner for late nights, and more).
• Aim with Precision: You define problems clearly and measure your impact meticulously.
• Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction.
• 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience.
• All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts.
• People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success.
• Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we.