Relay is fundamentally reshaping how goods move in an online era. Backed by Europe's largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen

Relay's Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone.

The Team

• ~110 people, more than half in engineering, product and data
• 45+ advanced degrees across computer science, mathematics and operations research
• Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle
• An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation
• Run day-to-day office operations: vendors, supplies/inventory, seating, maintenance issues, and visitor experience.
• Ensure a safe, compliant, and well-organised workplace (health & safety, office policies, coordination with facilities/IT/cleaning).
• Play a key role in fostering a strong, inclusive, and engaging culture, particularly for in-office employee experience: socials, lunches, offsites, and company-wide events (including budget and logistics).
• Drive employee engagement programs and internal culture communications (surveys, recognition, wellbeing, values initiatives).
• 5+ years' experience in office management, events, or similar operational roles (startup/high-growth experience preferred).
• Strong organisation, prioritisation, and deadline management across multiple projects.
• Close attention to detail, operational accuracy, ownership, and accountability.
• Excellent communication and stakeholder management, including senior stakeholders and complex diaries; handles confidential info with discretion.
• Proactive, adaptable problem-solver who improves efficiency (optimisation/automation), learns new systems quickly, and is collaborative/culture-driven.
• Private health & dental coverage, so comprehensive you'd need to be a partner at a Magic Circle law firm to match it.
• 25 days of holidays
• Enhanced parental leave.
• Located in Shoreditch, our office set-up enables the kind of in-person interactions that drive impact. We work 4 days on-site, with 1 day remote. This role requires full onsite presence.*
• Hardware of your choice.
• Extensive perks (gym subsidies, cycle-to-work, Friday office lunch, covered Uber home and dinner for late nights, and more).
• Aim with Precision: You define problems clearly and measure your impact meticulously.
• Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction.
• 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience.
• All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts.
• People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success.
• Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we.