Customer Success Manager, Commercial
Customer Success Manager, Commercial
Customer Success Manager, Commercial
Skydio
Customer Success Manager - Commercial at Skydio, a leading drone company focused on autonomous flight. Lead onboarding, adoption, retention, and expansion for utility and emerging industry customers, serving as the bridge between customers and Skydio's agile technical teams to deliver world-class autonomous solutions.
Qualification
- 3+ years of experience in customer success or account management in B2B/enterprise technology or hardware.
- Proven track record in implementing customers, onboarding, adoption, and retention programs.
- Strong cross-functional collaboration skills with Product, Engineering, and Sales.
- Excellent verbal and written communication; ability to translate complex technical concepts to non-technical stakeholders.
- Experience leading pilots/proofs-of-concept and driving technical validation.
- Solid program/project management skills with the ability to build scalable processes.
- Bachelor’s degree in a relevant field or equivalent experience.
- Willingness to travel as needed; interest or experience in drones/UAS or autonomy is a plus.
Responsibility
- Lead end-to-end implementation and onboarding for commercial customers in utility and emerging industries.
- Drive adoption, usage, retention, and expansion; own customer health and success metrics.
- Serve as the primary cross-functional liaison between customers and Product, Engineering, and Sales to deliver autonomous UAV solutions.
- Build scalable onboarding and post-sales processes; develop playbooks and enablement materials for customer success.
- Manage pilots, proofs-of-concept, and technical validation activities to win customer confidence.
- Collaborate with Sales to identify expansion opportunities and ensure successful renewals and long-term value.
- Provide world-class onboarding and technical expertise; deliver customer training and enablement.
- Gather customer feedback and collaborate with Product for continuous improvement.
