Product Manager, Agent Development
Sierra
Product Manager, Agent Development at Sierra, leading the design and delivery of enterprise-grade AI agents that handle thousands of customer conversations. Partner with engineers, customers, and executives to shape the product roadmap, drive AI capabilities, and ensure adoption across a global SaaS platform.
Qualification
- 5-7+ years of experience in product development of highly technical products.
- Past experience in Product Management or similar senior product roles (Senior Product Manager level or above).
- Experience crafting and tailoring messaging for potential customers, including executives.
- Ability to communicate highly technical concepts to both non-technical and technically proficient audiences, including AI developments.
- Degree in a technical or related field, or equivalent professional experience.
- Strong English and Japanese communication skills.
- AI-related experience or familiarity with product development for AI agents (preferred).
- Some coding experience with React, Typescript, and Go (preferred).
- MBA or equivalent professional experience (preferred).
Responsibility
- Build Enterprise-grade AI Agents by partnering with engineers and customers to design, ship, and optimize agents that handle high-volume customer conversations.
- Engage with customers at all levels to discover requirements, prepare and present demonstrations, and resolve technical challenges with cross-functional counterparts.
- Develop and continuously improve Sierra's virtual agents to fit and anticipate customers' business processes and needs.
- Become a trusted advisor and drive strategic technical directions for customers, aligning AI capabilities with their goals.
- Shape the product roadmap by collaborating with engineering and product teams to scope and implement new features essential to customer success.
- Translate customer needs into clear product requirements and user stories; define success metrics and track outcomes.
- Communicate product value and capabilities to executives and potential customers, tailoring messages to diverse audiences.
- Lead cross-functional delivery and ensure successful launches of agent-related features and enhancements.
