Consumer Direct Mortgage Loan Officer
Consumer Direct Mortgage Loan Officer
Consumer Direct Mortgage Loan Officer
ValonVM
Valon is a technology-driven company focused on transforming mortgage servicing and consumer direct lending. They are seeking a Consumer Direct Mortgage Loan Officer to enhance customer service and streamline the loan process for homeowners. The role involves providing loan solutions, managing customer relationships, and ensuring compliance with investor guidelines.
Qualification
- Experience in mortgage lending or related field.
- Strong customer service skills and ability to build relationships.
- Knowledge of loan products and mortgage processes.
- Ability to analyze financial documentation and ensure compliance.
- Excellent communication and problem-solving skills.
Responsibility
- Serve as customers’ primary point of contact throughout the lending journey.
- Recommend curated loan solutions to prospective and existing Valon customers.
- Escalate customer concerns to management to ensure timely resolution.
- Streamline and manage pipeline, meeting required pull-through ratios and production targets.
- Collect customer documentation as required by investor guidelines.
- Analyze documentation and disclosures for accuracy and compliance.
- Collaborate with other members of the department to meet deadlines efficiently.
