CRM Specialist (Trade)
CRM Specialist (Trade)
Checkatrade
Checkatrade is seeking a CRM Specialist for their Trade team to enhance customer journeys and convert free trades into loyal members. The role involves hands-on delivery of CRM campaigns using Braze, focusing on email, SMS, push, and in-app messaging. The position offers opportunities for growth in automation, journey design, and performance measurement within a collaborative environment.
Qualification
- Experience in CRM or marketing operations, ideally using Braze or similar tools.
- Strong attention to detail and pride in accuracy.
- Collaborative attitude and willingness to engage in hands-on work.
- Curiosity to grow in areas such as automation, data, or CRM strategy.
- Ability to manage multiple campaigns and deadlines effectively.
Responsibility
- Deliver high-quality CRM campaigns across all key channels using Braze.
- Spot and fix errors before they reach customers.
- Collaborate with the CRM Lead and Ops Manager to build automated flows.
- Ensure every campaign is consistent, on-brand, and timely.
- Measure and analyze campaign performance to drive improvements.
