Senior Customer Success Manager, Strategic Accounts
Senior Customer Success Manager, Strategic Accounts
Senior Customer Success Manager, Strategic Accounts
Element451
Element451 is seeking a Senior Customer Success Manager for Strategic Accounts to manage large institutional partnerships in higher education. The role focuses on ensuring customer satisfaction, retention, and growth through strategic consulting and project management, leveraging an AI-powered CRM and Admissions Marketing Platform.
Qualification
- Proven track record in enterprise customer success and strategic account management.
- Experience with consultative growth strategies.
- Strong leadership skills with a results-driven approach.
- Ability to manage high-value customer relationships effectively.
- Experience in project management and overseeing client implementations.
Responsibility
- Foster strong relationships with clients and stakeholders as the primary point of contact.
- Partner with the client's core team to identify and prioritize their key needs and objectives.
- Provide strategic consulting for full-cycle student engagement, including personalized communication and targeted outreach campaigns.
- Oversee the implementation and management of the client’s contract across all participating schools.
- Lead the day-to-day execution of client projects in collaboration with the project team.
- Monitor project activities, resourcing, and timelines to achieve successful conclusions.
- Conduct discovery sessions with clients for the implementation and configuration of the Element451 platform.
