SMB Account Manager
SMB Account Manager
Playground
Playground is a high-growth startup focused on making child care accessible through innovative management software. The SMB Account Manager will manage relationships with around 400 child care providers, ensuring customer success and promoting product adoption. This in-person role in Denver requires strategic thinking and relationship management skills to drive customer engagement and revenue growth.
Qualification
- Minimum 2+ years of experience in customer success or account management.
- Strong relationship management skills with a focus on customer satisfaction.
- Experience with CRM systems for tracking client interactions and opportunities.
- Ability to analyze customer health metrics and implement improvement strategies.
- Excellent communication and collaboration skills to work cross-functionally.
Responsibility
- Reduce churn and boost activation by implementing proactive strategies.
- Identify upsell and cross-sell opportunities to maximize customer value and drive revenue growth.
- Prioritize tasks effectively to focus on impactful actions.
- Monitor customer health metrics and address risks to enhance satisfaction and retention.
- Collaborate with the Product team to provide customer feedback and advocate for enhancements.
- Maintain detailed records of client interactions and opportunities using a CRM system.
- Proactively solve problems and seize opportunities to drive success.
