Customer Success Manager
Customer Success Manager
Customer Success Manager
Topline Pro
The Customer Success Manager role is an early-career position focused on building relationships with small business customers, helping them adopt tools and solutions to grow their businesses. The role involves making customer calls, driving retention, and capturing feedback to improve the product. The company offers a supportive startup environment with opportunities for personal and professional growth.
Qualification
- 1+ years of early career experience delivering on scoped responsibilities with coaching.
- Strong verbal communication; confident and comfortable on customer calls.
- Tech-savvy and able to learn new platforms quickly.
- Patient and empathetic when working with customers who have low tech familiarity.
- Strong time management and organizational skills.
Responsibility
- Make a minimum of 30 customer calls per day, balancing training, proactive outreach, and retention conversations.
- Build strong, trust-based relationships with small business owners.
- Help customers adopt tools like websites, SEO, ads, and AI features.
- Drive retention by preventing churn and recovering delinquent accounts.
- Capture customer feedback and share it with product, engineering, and support teams.
