Customer Success Manager (f/m/x)
Customer Success Manager (f/m/x)
Customer Success Manager (f/m/x)
Tourlane GmbH
Tourlane is a tech company focused on creating personalized travel experiences for customers. They are seeking Customer Success Managers to join their Customer Service Team, ensuring smooth customer experiences post-booking and addressing inquiries effectively.
Qualification
- Passion for travel and dedication to providing excellent customer service.
- Valuable experience in customer service via phone and email, as well as familiarity with service software tools.
- Solution-oriented work approach, strong communication skills, and a desire to ensure customer satisfaction.
- Ability to take responsibility for personal performance and booking KPIs.
Responsibility
- Act as the point of contact after booking, providing creative solutions and a clear overview of all inquiries for a seamless customer experience.
- Process bookings, changes, and confirmations reliably and effectively, coordinating with global partners to ensure outstanding customer service.
- Inform and advise customers independently regarding changes in their travel plans.
- Identify potential challenges early, avoid escalations, and resolve customer issues proactively.
- Enjoy working independently and take responsibility for resolving customer inquiries.
