Customer Service Advisor
Customer Service Advisor
Customer Service Advisor
Allica Bank
The Customer Service Advisor at Allica Bank will provide first-line support to Retail and SME customers through various communication channels, ensuring exceptional service and effective issue resolution. The role involves managing customer inquiries, complaints, and case management while adhering to regulatory requirements and internal policies. Allica Bank is a rapidly growing fintech firm focused on serving established SMEs, aiming to improve their banking experience.
Qualification
- Strong customer service experience.
- Ability to manage complex customer inquiries and complaints.
- Familiarity with KYC and regulatory requirements.
- Excellent communication skills across various channels.
- Proactive approach to identifying process improvements.
Responsibility
- Field inbound communications from customers via voice, chat, or social media.
- Manage case communications, including outbound customer interactions and payments.
- Handle exceptions related to KYC, complaints, and complex SME customer needs.
- Identify areas for process improvement to enhance customer service.
- Represent the Bank's values in all customer interactions.
- Support other teams with customer communication and engagement.
